Commercial and Contract Manager AFRS | Bristol

Job Description

This is a career-defining commercial leadership opportunity, driving the governance and delivery of a high-impact, nationally significant contract.

For the first time ever, all 3 UK Armed Forces have joined together in their recruitment. Join TMP and help deliver groundbreaking, award-winning, multi-channel brand and recruitment marketing solutions for the Royal Navy, British Army and Royal Airforce. 

As part of a Serco-led consortium, TMP has been awarded the contract to deliver all marketing for UK Armed Forces recruitment. This joint initiative is known as the Armed Forces Recruitment Service (AFRS). Running until 2037, this contract offers an unrivalled opportunity to make a long-term, positive impact on the UK Armed Forces – and help transform the defence of the nation.  

It means having the very best commercial and contractual leadership in place to own and drive the commercial model, outputs, and governance of the AFRS contract. And that's where we need you.

The Role

You'll be the go-to for all things commercial, fully understanding the requirements of the contract, owning the governance framework, and driving forward improvements to ensure we continue to deliver against all obligations. Working in close partnership with the Senior Director AFRS, Head of TMP268, and wider PeopleScout and TeamSerco colleagues, you'll ensure the commercial model performs effectively and sustainably across the life of the contract.

Your responsibilities will include:

• Taking full ownership of the AFRS contract and its governance requirements
• Managing the AFRS P&L, including accurate reporting, revenue, gross profit, margin costs and segment profit
• Collaborating with the PeopleScout commercial team to align AFRS P&L with the wider PeopleScout EMEA P&L
• Identifying opportunities for commercial growth and optimisation across the contract
• Ensuring costs are managed in line with contractual obligations to protect margin and profit
• Building strong working relationships with stakeholders across the wider TeamSerco consortium
• Supporting the development and refinement of the resourcing capacity plan, including clear recommendations for backfill and incremental recruitment
• Supporting the development of commercial models across business functions
• Analysing delivery costs versus planned costs to inform smarter pricing and forecasting
• Ensuring consistent task timing to enable accurate forecasting, pricing, and productivity measurement
• Providing commercial insights and recommendations to divisional heads based on data-driven analysis
• Participating in new business discussions, shaping pricing and commercial strategies

This role reports to the Head of TMP268 and does not include direct line management responsibilities.

Who we're looking for

A commercially-minded professional, you're confident working with data, comfortable navigating complex structures, and bring a clear, structured approach to everything you do. You have a strong eye for detail, and you understand the importance of accurate forecasting in driving strategic decisions. Self-motivated and highly organised, you thrive in fast-paced environments where precision, planning, and accountability matter.

You'll bring:

• Exceptional accuracy and attention to detail, with the ability to work independently under tight deadlines
• Strong commercial acumen and proven experience in forecasting and resource planning
• Confidence using Excel and manual forecasting tools to support commercial decision-making
• A proactive, structured mindset with excellent organisational and planning skills
• The ability to work effectively within a complex, matrixed organisation and build strong working relationships

Nice to have:

• A good foundation in interpreting complex data sets and generating reports to improve operational efficiency
• Experience using Workforce Management Systems or scheduling tools is also desirable

What's in it for me?

As a TMP Worldwide (part of PeopleScout) employee, you're set to gain so much from being part of our team, including:

• Time off to rest, recover or conquer items on the bucket list with 27 days' holiday (+ 8 bank holidays) and a holiday purchase benefit where you can buy up to an additional 5 days
• Great company paid benefits including our health cash plan, life assurance, company pension and access to an Employee Assistance Programme
• A hybrid working pattern plus other great flexible benefits such as a TechScheme, free mortgage advice and more
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement
• Excellent health benefits – get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits, or grab some great discounts at your local gym
• Opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme.

About us

TMP is the UK & EMEA market leader in Talent Advisory (TA) covering employer brand, insight, media & social, content, comms and creative solutions. We're one of the largest and most awarded agencies in our market, with ambitious plans for growth. In 2024, we developed ‘outthink', a new proposition for the agency to go to market. Outthink is all about digital and social-first thinking, with innovation at the heart of our offering. It's about finding new ways to help our clients succeed.

TMP is a part of PeopleScout, one of the leading RPO providers worldwide and part of the TrueBlue Inc. Group.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next steps / Call to action

If this sounds like you, we'd love to hear from you. Click the apply button and start your application today!