Account Director | Flexible (Remote)

Job Description

Introducing PeopleScout

Technology is rewriting the rules of talent acquisition – at speed. The battle for talent is now a battle of wits, expertise, risk-taking and creativity. Organisations want a partner who will help them out-think the competition. That partner could be you.

As a multi-award-winning Recruitment Process Outsourcing (RPO) provider, we don't just shape brilliant employer branding and talent solutions – we define the future of the sector too. We're ambitious both for our clients and for the ongoing success of our business, and as Account Director, EMEA, you'll ensure operational and strategic excellence and high performance across RPO contract deliverables.

What you'll do

With a strong focus on building and growing the relationship with a key client operating services out of multi-territories, you will be responsible for scaling contract services, maximising revenue and client profitability through relationship building and delivering proactive strategic talent solutions.

Drawing on your experience in successfully leading and developing high volume, complex clients in the RPO sector, you will work with Delivery Leaders across PeopleScout, leading and managing your teams to ensure excellence in all aspects of their roles to achieve contract deliverables and expansion.

Key responsibilities

You will:

• Take responsibility for creating and executing on strategic deliverables for key client/s, seeking support from PeopleScout leaders to provide guidance and innovation on (global) expansion opportunities
• Be responsible for the creation, flex and achievement of client Strategic Account Plans (SAP) and Continual Improvement Plans (CIP) to ensure strategic and operational growth and excellence
• OUTTHiNK the competition by engaging with all areas of our businesses outside of core RPO services to continue to drive innovation through SAPs
• Build in-depth understanding of the client at senior and operational levels, building deep and meaningful relationships that are mutually beneficial, proactively identifying and creating opportunities to solve client problems
• Foster a collaborative and high-performing team culture, encouraging professional development and continuous learning
• Develop, embed and measure a clear set of key performance standards to ensure operational and strategic excellence
• Act as an escalation point for the account team, working with delivery and SME's to create and implement a resolution to ensure client satisfaction
• Ensure accuracy of client budgeting and forecasting of revenue and GP always trying to identify ways of (over) achieving forecast
• Through close management of delivery functions, optimise Segment Profit levels to (over) achieve forecast
• And where needed, work with Sales and Solutions teams (EMEA and Global) to scope, solution, and win new RPO business

Who we're looking for

To be a success in this role you'll be an active leader who is able to create a high performing team and can influence others to be performance-oriented. Numerate and highly commercial, you will have excellent organisation and planning skills with a structured approach and the ability to work in a matrix model, building business critical relationships across the business.

You will have:

• Extensive experience in successfully leading and developing a high-volume, complex large client within the RPO sector
• Experience of large budgets/P&L management
• Responsibility for the evolution of services and strategy planning to achieve overarching business objectives
• Experience of driving efficiency gains through the use of increased/improved technology, lean process, resulting in tangible commercial benefit
• Experience of operating at a senior level supporting the broader strategic agenda for that organisation
• Experience of client leadership and delivery in and across multi-territory geographies
• Leadership of large and diverse teams operating across client and delivery functions
• Instilled high performance culture in client service producing measurable strategic and commercial benefits

Also desirable is the experience of working with Automotive or Supply Chain clients.

As a PeopleScout employee, you're set to gain so much from being part of our team, including:

• Time off to rest, recover or conquer items on the bucket list through our 27 days holiday, and our holiday purchase benefit where you can buy up to an additional 5 days
• Great company paid benefits including, private medical *, health cash plan, life assurance, company pension and access to an Employee Assistance Programme
• Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym
• Other great flexible benefits such as a TechScheme, free mortgage advice, help with travel costs plus more
• A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement progress
• A group of diverse, passionate people to socialise and build your career with

*available to People Managers and Senior Professional roles

About us

PeopleScout is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next steps/Call to action

If this sounds like you, we'd love to hear from you. Click the apply button, and start your application today!