Digital Account Manager | Bristol

Job Description

Location: Bristol

Full time, permanent

You're reading this ad, so you're ready to outthink. To take your skills, knowledge and experience beyond what you thought possible. And TMP268 is the place to do it.

TMP268 is a creatively strategic marketing agency, home to the Armed Forces Recruitment Service. Protecting the nation begins here.

And what does that mean for you? It means new challenges to rise to. Being encouraged and empowered to outthink at every opportunity. It means creating industry-first solutions, harnessing emerging tech, and realising AI's potential to create human connection. It means feeling valued for everything you bring. And work you can be proud to call your own, whatever your role.

The role

As our Digital Account Manager, you'll have a real hunger to shape and deliver effective, meaningful digital projects. A digital native, you'll be the guardian of knowledge and the go-to expert for all things digital.

Supporting the Account Director and wider digital team, you'll confidently lead the day-to-day management of digital and integrated projects — from website UX to multi-channel digital campaigns — ensuring consistency, quality and effectiveness at every touchpoint.

As we are a full-service agency, you'll work closely with strategy, creative and digital teams. You'll confidently navigate requirements and transform objectives into clear, actionable briefs. Plus, you'll ensure that communication is smooth and frictionless between digitally focused teams. With an acute eye for detail, you'll manage information confidently up and down the chain, spotting issues early and resolving conflicts or queries quickly and calmly.

Relationships will be central to your success. You'll build trust and enthusiasm with clients and partners, becoming a confident, credible voice who brings clarity to complex digital challenges. Internally, your positive energy, organisation and collaborative mindset will help teams perform at their best, even in fast-paced, high-pressure environments

You'll need to be comfortable multi-tasking, staying organised, and paying acute attention to the finer details. And you'll show up with a positive, can-do attitude. 

Who we're looking for

You're a digital enthusiast with experience in a full-service or digitally led agency, comfortable collaborating across planning, creative, digital and technology teams. You thrive in a dynamic environment, juggling multiple projects or integrated campaigns while staying calm, focused and detail-driven.

A natural problem solver with a winning attitude, you're skilled at translating client goals into clear briefs and confident explaining technical or digital concepts in a way that inspires understanding and trust. You keep a curious eye on emerging technologies and evolving platforms, always looking for ways to push digital thinking forward.

Highly organised and meticulous, you take pride in delivering work of the highest quality — and in bringing the best out of those around you. Experience with CMS platforms and digital workflows is essential, and familiarity with tools such as Adobe (AEM, Workfront, AJO), analytics platforms (Google Analytics, Adobe Analytics), personalisation campaigns, Pega, Sprinklr, or GDS and GSS processes is a bonus. A degree or equivalent qualification would be welcome.

What's in it for me?

You're set to gain so much from being part of our team, including:

• Time off to rest or conquer items on the bucket list with 27 days' holiday (+ 8 bank holidays) and a holiday purchase benefit where you can buy up to an additional 5 days.
• Great company paid benefits including our health cash plan, life assurance, company pension and access to an Employee Assistance Programme.
• A hybrid working pattern plus other great flexible benefits such as a TechScheme, free mortgage advice and more.
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement.
• Excellent health benefits – get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym.
• Opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme.

 About us

Based in Bristol, TMP268 is a creatively strategic marketing agency full of curious, connected and clever problem solvers. Our focus is helping brands to grow.

As part of a Serco-led consortium – the Armed Forces Recruitment Service – we also hold the contract to deliver all marketing for British Army, Royal Navy and Royal Air Force recruitment.

TMP268 is part of PeopleScout, one of the leading Recruitment Process Outsourcing providers worldwide and part of the TrueBlue Inc Group.

Click the apply button and start your application today

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.